Perceived Usefulness, Perceived Ease of Use, and Attitude towards using Front Office Tasks Simulator: A Preliminary Study in Community College

Quah Wei Boon*, Roseline Anak Kok, Azreena Aziz
Sungai Petani Community College, Malaysia
Polytechnic of Tuanku Syed Sirajuddin, Malaysia


The application of innovations are today’s panache of teaching and learning in class. Conventional classrooms practiced by lecturers without teaching aids less contribution towards enhancing the capability of students on mastering the skills. Simulation tool in hospitality education is suggested to fill the deficiency by exposing students intangible business situations. In this study, Front Office Tasks Simulator has been used as an innovative teaching tool for hospitality students, particularly in Front Office subject. Thus, this study investigated to see how students perceived Front Office Tasks Simulator (FOTS) in terms of perceived ease of use, usefulness, and attitude toward the use of FOTS during simulation activities and examines whether these factors were correlated. The participants were 22 students from Community College of Sungai Petani who took Front Office course in the third semester of 2018 academic year. Questionnaires had been circulated to collect data. The results reveal that overall mean scores of perceived ease of use, perceived usefulness were at a high level, and students had a positive attitude toward the use of FOTS for doing the practical activities. It was also found students learning performance was positively correlated with perceived usefulness and perceived ease of use FOTS. The perceived ease of use had a positive relationship with the perceived usefulness of FOTS and attitude towards using FOTS doing activities. Moreover, the attitude was related to perceived usefulness while no relationship was found between attitude towards using and students’ learning performance. The concluding remarks suggested the possibility to integrate Front Office Tasks Simulator (FOTS) for other institutions that offer the same course and further research should be carried out to examine those factors whether the results are equivalent.


perceived usefulness, perceived ease of use, attitude towards using, learning performance, front office tasks simulator

Online Repository of the International Journal of Language, Literature, Culture, and Education