A Study of Satisfaction of TNI Students towards General Services at College of General Education and Languages
Thai-Nichi Institute of Technology
ABSTRACT
The purpose of this research were 1) to study satisfaction of TNI students towards general services at College of General Education and Languages in four aspects: Personnel, Quality of Service, Location and Facility, and Process of Service 2) to compare students’ satisfaction on the four aspects according to students’ gender, academic year and faculty, and 3) to gather supplemental suggestions. Research samples were 351 TNI students in the second semester of 2015 academic year, derived through simple random sampling technique. The instruments used for gathering the data were the rating-scale and open-ended questionnaire. The statistics used for analyzing the data were frequency, percentage, mean, standard deviation, t-test, F-test, and content analysis. The research findings were as follows: 1. Satisfaction of TNI students towards general services as a whole was at high level (x ̅= 3.81). When considered in each aspect, it was found that their satisfaction was at high level on Personnel (x ̅= 3.88), Quality of Service (x ̅= 3.78), Location and Facility (x ̅= 3.80), and Process of Service (x ̅ = 3.78) respectively. 2. The students with different genders showed no significant differences in overall and in each aspect. 3. The students with different faculty showed no significant differences in overall. When considered in each aspect, it was found that there were statistically significant differences at .05 level on Location and Facility. 4. The students with different academic year showed no significant differences in overall and in each aspect. 5. TNI students had supplemental suggestions: TNI should provide more spaces for services at College of General Education and Languages, and the steps of services should be informed obviously to students in order to be easy to give a service.
KEYWORDS
General Services, Satisfaction towards General Services