The Availability Degree of Excellence Management Standards and Their Impact on the Performance Results in Kuwait University
Kuwait University
ABSTRACT
This study aims to identify the availability degree of Excellence Management criteria, and their impact on the performance results at Kuwait University from the perspective of the academic college leaders using a descriptive correlational method. A structured questionnaire was administered to a sample of the academic college leaders at Kuwait University (n= 104). Using the appropriate statistical methods, findings show that: (a) the perceptions of the academic college leaders regarding the availability degree of Excellence Management criteria were generally moderate. Moreover, their perceptions about the reality of performance results at Kuwait University were moderate. (b) There were no statistically significant differences in the perceptions of the academic college leaders about the availability degree of Excellence Management criteria with regard to college classification and job title variables. On the other hand, some significant differences were found with respect to the processes and services criteria with regard to the gender variable. (c) There were no statistically significant differences in the perceptions of the academic college leaders of the reality of performance results with regard to college classification, job title, and gender variables. (d) The criteria of Excellence Management (combined or separated) have statistically significant impacts on the performance results according to the academic college leaders’ perceptions. The study came up with some recommendations chief among which: (a) the need to enhance a culture that supports excellence among university leaders and Kuwait University staff, (b) taking advantage of performance results as a feedback to build policies and strategies that meet the needs of the beneficiaries.
KEYWORDS
Excellence, Management, Standards, performance, results and performance results